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HEPATITIS C FAQ's
Q: Is the Home Access® test confidential?
A: Yes. We guarantee that all Home Access test results are completely confidential. Included in your test kit is a personal 14-digit code number that is not accessible to anyone else. This is how you register to receive your test result. You are the only person who can share your code number or result with anyone else.
Q: How is my order packaged and shipped?
A: Orders placed through our website or call center are processed the next business day and shipped in either a plain brown or U.S. Postal Service Priority Mail box. The return address on the shipping label will say; HAHC Services, 2401 W. Hassell Road, Suite 1510, Hoffman Estates, IL 60169. All orders are shipped via U.S. Postal Service and should be received within 4-5 business days of mailing. Please call our Customer Service department at 800-220-2772 with questions regarding your order.
Q: How does it work?
A: It's easy. Just call in to register your Home Access PIN Number. Then collect a blood spot sample by following the instructions included in your kit. (If you have questions, you can call our toll-free number for assistance.) Ship your sample back to our laboratory for processing and then call in to find out your test result. You will be able to find out your test result in ten business days.
Q: When can I get my results?
A: Hepatitis C Check results are available ten business days (Monday-Friday) after the sample is mailed to our laboratory.
Q: How are results given?
A: Once your test is processed, you can call in to find out your test result. You retrieve your results by calling our toll-free number included in your test kit. If you are transferred to a counselor, there is no reason to panic, this does not automatically mean that you have tested positive.
Q: Can I get a copy of my results in writing?
A: Yes, you must first obtain your results over the phone. Then send a self-addressed stamped envelope along with a written request noting your code number to:
Mail Back Results
Home Access Health
2401 W. Hassell Road
Suite 1510
Hoffman Estates, IL 60169
For results via email, send an email to HAHCHCV@homeaccess.com. Be sure to provide your code number in the email.
When results are sent via email they are sent in a Portable Document Format (PDF) attachment which includes your personal identification number (PIN) and your result. The email is not sent in encrypted form and therefore your result, PIN and email address could be read by someone on the internet. In addition, your Interent Service Provider (ISP) can convert your email address to your name and address and see your result. If you have concerns about these limitations please request your results via U.S. Mail.
Q: Where can I purchase your products?
A: You can purchase them right now by ordering online, going to major drug stores and buying them there, or calling 1 (800) 867-5655.
Q: How much does the Hepatitis C Check cost?
A: See our pricing here.
Q: Who is Home Access Health Corporation?
A: Home Access Health, the leader in telemedicine, provides fast and convenient at-home medical testing and consultation. Our goal is to treat everyone who uses our service with respect and understanding. We guarantee you will be 100% satisfied with your Hepatitis C Test purchase or we will replace your kit or refund your money. For more in-depth information about our products or Home Access Health, call 1 (800) 867-5655
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